Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with labels (if any), and in its original packaging.

How to arrange returns

To start a return, you can contact us at info@veob2r.com Please note that returns will need to be sent to our given address . Drop us an email with query to initiate returns process.

Returns of goods which are not faulty are at our sole discretion. For goods to be considered for return they must be unopened cases that are in the same condition as they left our warehouse and not have sustained any damage. If you would like to discuss a return you should contact us directly. Please be aware that as the customer, you are responsible for returning the goods to our warehouse at your own expense, unless we have dispatched incorrect items. We will not be responsible for any goods lost or damaged in transit.

Once the goods have been received and checked by the warehouse, we will issue a refund. Please note a 10% restocking charge may be applicable. This cost is to cover re shrink-wrapping tableware products for hygiene purposes/packaging cost.

Damages and issues

Please inspect your order upon reception and contact us immediately (no later than 24 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be required to take and send us photographs of cardboard box packings and/or damaged items as soon as possible, so that the claim could be authenticated.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.